[Last updated: August 2022]

 

This privacy policy sets out how we handle your personal information. We do our best to comply with Australian privacy legislation.

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We collect, hold, use and disclose personal information for the purpose of letting you know about our products and services and to provide our services to you. You may receive updates from us from time to time. We do not sell or give away access to the personal information you provide to us.

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We may update this policy from time to time and the updates will apply from the date the new version is uploaded to our website. We have included a ‘last updated’ date at the top of our policy to help you keep track of any changes.

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Staying Anonymous

 

You can browse our website anonymously. If you identify yourself to us, at that point we will collect your personal information. For example, by booking a coaching session through our online booking system, or calling us directly.

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Collecting personal information

 

At all times we try to only collect the information we need to provide our services to you.

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The main way we collect personal information about you is when you give it to us, for example:

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• when you contact us by phone or email or through our online booking system

• when you participate in a coaching session

• when you submit information to our website by filling in the contact form or entering information into a diary or journal

• when you ask us for access to information we hold about you

 

You agree that we may keep your personal information for as long as it is required for the purpose it was collected or for an additional amount of time if we are required to do so under applicable laws.

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Indirect collection

 

We aim to only collect information directly from you, however there are circumstances where we may also receive information from other parties. For example, if you are a minor, we may receive information about you from a parent, guardian or carer.

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Collecting sensitive information

 

Sensitive personal information is defined as including information about your health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal history.

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During a coaching session, we may discuss health-related information with you. That information may be recorded and will be stored securely, in accordance with our obligations under relevant health records laws.

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We will disclosure your personal information when legally compelled to do so, in cooperation with the police, or under subpoena, or otherwise in compliance with Australian privacy law.  

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Social Networking Services and links to other websites

 

We may provide links to other websites or use social media platforms such as Facebook to communicate with the public about our services. These platforms have their own privacy policies. When you communicate with us using these platforms, we may collect your personal information. We will only use it to help us to communicate with you and the public or to promote our performance services. The social media platform will also handle your personal information for its own purposes.

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Testimonials

 

We do not provide regulated health services. Regulated health professions are not permitted to use testimonials. We can accept your testimonial!

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If you provide us with a review or testimonial, you give us your consent to use your name, likeness, web address, product you are reviewing and the date of service delivery to be displayed on our website or in our other marketing material, together with the content of the testimonial that you provide. If you provide your review or testimonial by YouTube clip, you also give your consent for us to use this. We may store and/or use your review for as long as the information is relevant to our business.

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How we use Cookies and other identifiers

 

We use a range of tools provided by third parties including search engine browsers and our web hosting company, to collect or view website traffic information. These sites have their own privacy policies. We also use cookies and session tools to improve your experience when accessing our websites.

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Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some website features may not function properly without cookies.

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The information collected by these tools may include the IP address of the device you are using and information about sites that IP address has come from, the pages accessed on our site and the next site visited. We use the information to help to track your use of our websites to improve your user experience and the quality of our services.  We may also use that information to show you advertising about our services. To find out how to opt out of tailored advertising please check the options available here: http://www.networkadvertising.org/choices/.

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Security and overseas recipients

 

Paper records are stored securely when not in use. We use appropriate password protection for our electronic systems.

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We rely on third party providers such as document management systems, text messaging services, email services and so on that may be located overseas or may have storage or processing facilities located overseas. Unfortunately, few service providers are able to offer storage facilities located in Australia only.  We aim to use only reputable providers who are able to store the information you have provided to us securely.

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When you use our services, you agree to the incidental transfer of your data overseas. What this means for you is that your information may be accessible in countries that have laws providing a lower level of protection of personal information use than the laws we have in Australia. 

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Disclosure

 

The information that we collect about you is used as disclosed in this policy, to provide our services, promote our services and to keep you up to date with our services. We do not publish your personal information.

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We may share your personal information with our advisors for the purpose of obtaining their advice about our business (for example our accountant), with our service providers for the purpose of their delivery of services (for example IT consultants) and with our payment platform if we need to provide details about payment transactions. We will disclosure your personal information when legally compelled to do so, in cooperation with the police, or under subpoena, or otherwise in compliance with Australian privacy law.

 

When participating in group programs, all participants are asked to respect the privacy and confidentiality of information being shared, however we have no control over what other participants may do with the information your share. Exercise your own judgement before sharing. 

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Accessing and correcting your personal information

 

You may request copies of the information we hold about you. You have the ability to make a request to amend or correct that information. If we do not agree with your requested change, we will keep a copy of your request with our information. If you contact us to make a personal information request, we will need to sufficiently identify you before we can provide you with details of any information, we hold about you.

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Problems?

 

If you have any concerns about our use of your personal information, please contact us using the details below, and let us know what the problem is. We will respond to your concerns within 30 days.

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Contact us about your privacy:

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Catherine Dunlop - contact@stresssleepsuccess.com

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Website means:

https://www.stresssleepsuccess.com/contact

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If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au. 

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